Strategy & Operations

  • You are here:
  • Home
  • Strategy & Operations


We help our clients formulate business strategies to meet their mission and goals and incorporate long term perspectives in their business planning. We work with clients to transform their organizations, along its key components (i.e., People, Process & Technology) through the entire life cycle, from vision and definition through rollout and deployment including change management and performance management.


  • Strategic Plan Development
  • Business Transformation
  • Organizational Change Management
  • Performance Management
  • Human Capital Strategy
  • Workforce Development & eLearning
  • Strategic Communications


In this area, we deliver value to our clients by redesigning the organization’s structure to fit its mission; we design new organizational models where people and processes are appropriately aligned with the organizational purpose and environment; we leverage shared services models, organization restructuring, Lean Six Sigma, IT alignment, among others, to enable orders of magnitude improvement in business performance, delivery capability and organizational effectiveness.


  • Managed/Shared Services
  • Enterprise Redesign, Restructuring & Realignment
  • Contact Center Design & Transformation
  • Process Redesign
  • Supply Chain Optimization
  • Cost Takeout/Cost Optimization
  • PMO Design & Operations

Quals & Personal Client Experience

Training Strategic Plan and Effectiveness

Role: Sub Contractor
PoP: 09/17 – 08/22
Situation Background
Given continuous changes in warfare and restrictive gov’t budget, the USMC’s Training & Education Command (TECOM) seeks to assesses the Corps’ efforts to adapt Training and Education to the changing environment and new capabilities – including taking corrective actions, new training development curricula and technology implementation.  TECOM charged our prime contractor to develop new training strategies including the maximum use of relevant technologies.
Our specific role includes Force Development Strategic Plan (FDSP) reporting and the implementation of TECOM Strategic Plan (TSP) 2016-2021 line of effort (LOE) 5 (Adapt Training and Education to New Capabilities), which focuses on force development-related, emergent training, and education initiatives.
Key Accomplishments
  • Assessed current Training and Education capabilities including current suite of training technology and updated the current training strategic plan.
  • Maintaining up-to-date data sources on identification and evolution of emerging training areas, such as Cyber.
  • Maintaining up-to-date data sources on CBT, web-based, apps-based, VR and other technology advancements for Marine training and education.
  • Capturing lessons learned, developing performance metrics and measuring the impact of technology use on training dissemination and effectiveness.

Military Career Transition Program Improvement*

Supported a DoD-wide effort to reorganize the Transition Assistance Program (TAP) to more closely meet the needs of transitioning Service members, including moving to begin the transition process earlier in their career.
*Executed through partnering firm

National Energy Labs Shared Services

Developed shared services model for the integration/consolidation of Finance, Human Resources, Training, and Information Technology functions for a commercial JV/LLC operating two energy labs. Saved ~$60M/year in operating costs.

Social Network Analysis for Organizational Effectiveness

For the International Finance Corporation (IFC), executed a series of Social/Organizational Network Analyses (S/ONA), which is an advanced analytical technique for creating statistical & graphical models of the dynamic social networks that exist within organizations to assess their structure, strength & resiliency & to diagnose functional, technical, cultural, & knowledge gaps.

Postal Transformation (U.S. Army IMCOM-Europe)

Realigned the U.S. Army’s initiative to comprehensively transform its postal operations in Europe. Performed extensive analyses on processing, transportation, and customer service workloads and requirements. Reduced the Army’s total cost of ownership by 50%.